Terms & Conditions

Last updated: [10.03.2026]

  1. General Information

These Terms & Conditions apply to all purchases made through our website.

By placing an order, you agree to these Terms.

Seller:
Artem Maliuzenko
Empresário em Nome Individual
Quinta da Figueirinha
8300-028 Silves
Portugal
NIF: 318389363

  1. Products

We sell natural carob products as described on our website.

Product descriptions, images, and prices are presented as accurately as possible. Minor variations may occur.

  1. Prices

All prices are listed in Euro (€).

Prices include applicable VAT where required under EU law.

Shipping costs are calculated separately and displayed before checkout.

  1. Order Process

An order is considered legally binding once payment has been completed.

You will receive an order confirmation via email.

We reserve the right to cancel orders in cases of:

  • Payment failure
  • Incorrect pricing
  • Suspected fraud
  • Product unavailability
  1. Payment

Payments are processed securely via:

  • Stripe
  • PayPal

We do not store credit card details.

  1. Shipping

Orders are shipped from Portugal.

Delivery times vary depending on destination country.

We are not responsible for delays caused by courier services or customs procedures.

  1. Right of Withdrawal (EU Customers)

Consumers within the European Union have the right to withdraw from their purchase within 14 days of receiving the goods.

To exercise this right, you must notify us via email.

The product must be returned unused and in its original packaging.

Return shipping costs are borne by the customer unless the product is defective.

  1. Returns & Refunds

Refunds will be issued after the returned goods are received and inspected.

Refunds are processed using the original payment method.

  1. Liability

We are not liable for:

  • Indirect damages
  • Misuse of products
  • Delays caused by third-party logistics
  1. Governing Law

These Terms are governed by Portuguese law.

Disputes may be resolved through the EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr/

  1. Contact

For questions regarding these Terms:

Email: info@rusticalgarve.eu

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